## Privacy Policy
Effective Date: 4-13-2026
Cascada PDX and Alberta Street Development (“Cascada”, “we”, “us”, or “our”) operate cascada.me, cascadahotels.com, cascadapdx.com, cascada.app and related services, including mobile applications (collectively, the “Service”).
This Privacy Policy explains how we collect, use, and disclose your information when you use our Service.
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### Information We Collect
Personal Information
We may collect personal information that you provide directly, including:
- Name
- Email address
- Phone number
- Mailing address
- Reservation and purchase details
Usage Data
We may automatically collect information about how you access and use the Service, including:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Device identifiers
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Operate and improve the Service
- Analyze usage
- Support marketing and advertising
You can control cookies through your browser settings.
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### How We Use Information
We use information we collect to:
- Provide and operate our services
- Process reservations and transactions
- Communicate with you about bookings and support
- Improve and analyze our Service
- Detect and prevent fraud or technical issues
- Send marketing communications where permitted by law
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### Communications
We may communicate with you via email and SMS in connection with your interactions with Cascada. Messages may include booking confirmations, appointment reminders, customer service responses, and occasional promotional offers.
Transactional Communications
- Reservation confirmations and updates
- Appointment reminders
- Order receipts
- Customer support
Marketing Communications
- Promotions and special offers
- Events and updates
Marketing communications are provided where permitted by law and may require your consent.
When customers message us on Instagram, we receive those messages via Meta's Instagram Messaging API and store them in our internal customer-support tools. We use this data only to respond to the customer's inquiry. Staff can reply to messages using our internal console. We do not sell or share Instagram message contents with third parties.
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### SMS Communications
If you provide your phone number, Cascada may send you text messages related to your transactions or interactions with us. SMS consent is not a condition of purchase. CASCADA does not share, sell, rent, or transfer mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
Message Frequency
Message frequency varies, typically 2-6 messages per month.
Message and Data Rates
Message and data rates may apply.
Opt-Out
You may opt out at any time by replying STOP.
Reply HELP for assistance.
Consent
Where required by applicable law, consent to receive SMS messages will be obtained prior to sending such messages. Consent to receive marketing messages, if offered, requires a separate and explicit opt-in and is not a condition of purchase.
Data Use
We do not share or sell your mobile phone number or SMS opt-in data with any third parties or affiliates for any purpose, including marketing or promotional purposes.
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### Email Communications
If you provide your email address, we may send transactional and marketing emails.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in emails.
Transactional emails related to your bookings or purchases will continue as necessary.
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### Sharing of Information
We do not sell your personal information.
We may share your information with service providers that help us operate our business, including:
- Reservation and booking systems
- Payment processors
- Messaging and email providers
- Analytics and advertising platforms
These providers may access your information only as necessary to perform services on our behalf.
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### Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
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### Data Transfers
Your information may be transferred to and processed in the United States or other jurisdictions.
By using the Service, you consent to such transfers.
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### Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.
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### Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Opt out of marketing communications
To make a request, contact: members@cascada.me
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### Third Party Links
Our Service may contain links to third party websites. We are not responsible for their privacy practices.
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### Children’s Privacy
Our Service is not directed to individuals under 13. We do not knowingly collect personal information from children.
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### Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
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### Contact Us
Email: hello@cascada.me
Address: 1150 NE Alberta St, Portland, OR, United States
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