Cascada Thermal Springs & Spa
Thermal Springs, Fitness, and Spa Therapy Waiver & Consent Form
Liability Waiver and Consent Agreement
1. Acknowledgment of Terms and Conditions:
I, the undersigned, hereby acknowledge that I have read and understand the terms and conditions outlined herein prior to utilizing the Thermal Springs & Spa, Fitness Studios, Strength Room, Cardio Room, common areas, and other facilities (hereinafter referred to as the "Facility") located at 1150 NE Alberta St and 4928 NE 11th Ave,
Portland, OR 97211. Additionally, I understand and accept these terms prior to participating in any activities, classes, events, or receiving any Spa therapies (collectively referred to as the "Services").
2. Ownership and Operation: The Facility is owned and operated by Alberta Street Development LLC and Cascada PDX LLC, limited liability companies organized under the laws of Washington and Oregon, respectively. The Services are provided by staff members of Cascada PDX LLC (hereinafter referred to as ("Cascada").
3. Health and Safety: By agreeing to these Terms, enrolling online, and/or attending classes, events, activities, and other Cascada programs in a Cascada facility or using Cascada equipment, and/or by using the Services, you hereby acknowledge and agree:
(a) There are certain inherent risks and dangers in the nature of the Cascada Wellness experience.
(b) You have voluntarily chosen to participate in any and all parts of the Cascada Wellness program.
(c) You understand that Cascada strongly recommends that you consult with a licensed physician prior to
commencing any classes, usage of the thermal springs, the Conservatory, Sanctuary, Secret Garden, and any spa services.
(d) You have been fully informed of the nature of this Wellness program and the possibility of adverse
physiological occurrences, including but not limited to abnormal blood pressure, fainting, heart attack, or death.
(e) No physician or general practitioner has ever informed you that you have a heart condition and/or that
you should not partake in the type of physical activities inherent in our classes.
(f) You have no ailment or injury that could be aggravated or made worse by taking part in our Services.
(g) You do not know of any reason why you should not, or that it would be harmful to your health to, take part in our classes or Services.
(h) If you are pregnant, you agree that:
(i) You will inform your group fitness instructor and/or spa therapist/esthetician; and
(ii) You have consulted a physician or general practitioner who has approved your use of the relevant services.
**YOU ASSUME ALL RISK FOR YOUR HEALTH AND WELL-BEING, AND FULLY RELEASE AND HOLD HARMLESS FOR ANY RESPONSIBILITY, COST OR DAMAGES CASCADA AND ITS ENTITIES, ITS GROUP FITNESS INSTRUCTORS, MEMBERS, AND EMPLOYEES FOR ANY INJURY, HARM OR LOSS YOU MAY SUFFER, INCLUDING
DEATH, AS A RESULT OF PARTICIPATION IN ANY CASCADA ACTIVITIES OR SERVICES.**
You agree to these Terms before you take part in our classes or use our facilities or services.
4. Medical Disclaimer: I acknowledge that Cascada employees and providers of Services are not licensed medical professionals. Any advice, treatment, or service provided is not a substitute for professional medical advice, diagnosis, or treatment.
5. Assumption of Risk: I understand that engaging in Services, including but not limited to massages, body wraps, facials, Group Fitness/Wellness Activities, and other treatments, may involve potential risks and side effects. I voluntarily assume all such risks. Furthermore, I acknowledge that utilizing the Facility, including the sauna, steam room, vitality pools, cold plunge, and salt inhalation room, may also present risks and side effects, which I willingly accept.
6. Disclosure of Medical Conditions: I confirm that I have disclosed all relevant medical conditions, allergies, medications, and injuries to Cascada staff or my therapist prior to receiving any treatment. I acknowledge my
responsibility to inform Cascada staff or my therapist immediately of any discomfort, pain, or adverse reactions experienced during any treatment.
7. Contraindications: I understand that certain medical conditions may contraindicate specific Services. I agree to disclose any contraindications to Cascada staff or my therapist prior to receiving treatment. This includes, but is not limited to:
• Pregnancy
• Postpartum
• Recent surgeries
• Skin infections or lesions
• Severe skin sensitivities or allergies
• Medical conditions such as cardiovascular diseases, high blood pressure, diabetes, epilepsy, cancer, and autoimmune disorders
• Medications that may interact with any treatment or service
• Recent sunburn or sun exposure
• Joint or muscle injuries
• Infectious diseases
• Allergy to spa products
• Recent Botox, fillers, or cosmetic treatments
• Blood clotting disorders or anticoagulant use
• Open wounds or recent scarring
• Chronic pain conditions (e.g., fibromyalgia)
• Asthma or respiratory conditions
• Severe varicose veins
• Osteoporosis
• Migraine sufferers
8. Release of Liability: I hereby release, waive, and discharge Cascada, its owners, employees, and affiliates from any and all liability for any injury, loss, or damage resulting from my use of the Facility or Services,
except in cases of gross negligence or willful misconduct.
9. Therapist Discretion: I acknowledge that Cascada therapists reserve the right to refuse or modify any treatment based on identified contraindications or safety concerns.
10. Payment Terms: I understand that payment is required prior to utilizing the Facility or receiving Services, and I agree to pay all applicable fees in accordance with Cascada’s pricing policies.
Additional Agreements:
1. Media Consent: I grant permission to Cascada to use any photographs, videos, or other media taken during my visit for marketing and promotional purposes. I acknowledge that my likeness may appear in such media
and waive any rights to royalties or compensation.
2. Confidentiality and Privacy Policy: I acknowledge that Cascada will collect and maintain personal information for the purpose of providing Services. I consent to the collection, use, and disclosure of my personal information in accordance with Cascada’s privacy policy, and I understand that Cascada will maintain confidentiality of all client information, except where disclosure is required by law.
3. Cancellation Policy:
• 24-hour notice is required for canceling Spa services.
• An 8-hour notice is required for canceling Thermal Springs visits and Group Fitness classes.
• A late fee will be applied for cancellations made outside these respective windows.
• A no-show fee will be charged for missed appointments or classes without prior cancellation notice.
4. Cancellation Policy Fees:
Group Fitness:
• Late Cancel Fee: $10
• No Show Fee: $15
Thermal Springs:
• Late Cancel Fee: $35
• No Show Fee: $50
Spa:
• Late Cancel Fee: 50% of service price
• No Show Fee: 100% of service price
5. Late Arrival: Clients must be present and checked into class at the start time but have until 5 minutes after the class begins to attend. Arriving after this window will result in being denied entry for safety reasons.
6. Late Cancellations and No Shows: Clients may cancel their class up to 8 hours before the start time. Those who cancel within that window will incur a $10 charge. A similar policy applies for no-shows.
Cascada Guest Code of Conduct
At Cascada, we are committed to creating a serene and respectful environment for all guests. By entering our space, you agree to abide by the following guidelines:
1. Respect for Others
• Maintain a quiet and peaceful atmosphere.
• Be courteous to other guests and staff.
• No disruptive behavior, including loud conversations or non-silent phone use.
• Discriminatory behavior of any kind, including actions or language based on race, gender, age, religion, disability, sexual orientation, or any other personal characteristic, will not be tolerated. We are committed to fostering a respectful and inclusive environment for all.
2. Proper Use of Facilities
• Shower before entering pools, saunas, or steam rooms.
• Wear appropriate swimwear or spa attire at all times.
• No running, diving, or unsafe behavior in wet areas.
3. Cleanliness & Hygiene
• Use provided towels or seating mats where required.
• Dispose of waste properly and keep spaces tidy.
• No personal grooming (shaving, nail clipping, etc.) in common areas.
4. No Outside Food, Drinks, or Alcohol
• Only food and beverages purchased at Cascada are permitted.
• Alcoholic drinks are prohibited unless served by our staff.
5. No Photography or Video Recording
• Respect guest privacy by refraining from taking photos or videos of others
• Use of mobile phones should be discreet and limited to designated areas.
6. Health & Safety
• For the health and safety of all guests, please refrain from visiting if you are feeling unwell or experiencing symptoms of illness, including fever, cough, or cold-like symptoms.
• Guests must follow all posted safety guidelines.
• Any inappropriate, unsafe, or disrespectful behavior may result in removal from the premises.
7. No Nudity, Lewd Behavior, or Sexual Conduct
• Public nudity is not allowed—guests must wear appropriate swimwear or spa attire at all times.
• Lewd, inappropriate, or sexual behavior is strictly prohibited, including any form of public displays of affection beyond common courtesy.
• Guests engaging in any form of misconduct will be asked to leave immediately without a refund.
8. No Smoking or Vaping
• Cascada is a smoke-free environment, including electronic cigarettes.
By entering Cascada, you acknowledge and agree to follow these guidelines. Failure to comply may result in being asked to leave without a refund.
Thank you for respecting our space and helping us maintain a tranquil experience for all.